Shipping and Delivery
Order Processing
Orders are typically prepared and shipped within 1–3 business days. Processing times may be longer during sales or promotional periods.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Shipping within Canada
AtmoViva is based in Victoria Cross, Prince Edward Island, Canada. We currently ship within Canada only.
Orders are shipped using Canada Post, UPS, FedEx, or Purolator, depending on the destination and available shipping services.
Delivery typically takes approximately 2–10 business days after shipment, depending on the destination and carrier. These are estimated transit times and may vary due to weather, carrier delays, or other circumstances beyond our control.
Shipping rates are calculated at checkout.
Lost or Delayed Packages
If your order appears to be significantly delayed or lost in transit, please contact us at orders@atmoviva.ca with your name and order number.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate and determine the next steps.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete shipping address, an unclaimed delivery, or another delivery issue, please contact us at orders@atmoviva.ca.
Once the package has been returned and its condition verified, we will contact you to discuss the available options, which may include reshipping the order or issuing a refund.
Where a package is returned due to an address error or failure to collect the delivery, original shipping charges may not be refundable, and additional shipping charges may apply if you request reshipment.
If a package is returned because of a carrier error or another issue not attributable to the customer, we will assess the circumstances and arrange an appropriate resolution at no additional cost to you.
For information about damaged, incorrect, or defective products, please consult our Return and Exchange Policy.