Return and Exchange Policy 

Returns and Exchanges

As fragrance is a personal experience and individual preferences vary, we are unable to accept returns or exchanges based on fragrance preferences or change of mind. We encourage you to explore our samples before selecting a larger format.

Damaged Orders

We carefully inspect and package every order before shipment. If your order arrives damaged, please contact us at orders@atmoviva.ca within seven days of receiving your order so that we can evaluate the issue and assist you.

Please include your name, order number, a brief description of the damage, and photographs showing the damaged product and packaging.

Please retain the product and its packaging until we have reviewed your request, as we may require additional information or ask that the product be returned.

Incorrect Orders

If you receive an item different from the one you ordered, please contact us at orders@atmoviva.ca within seven days of receiving your order.

Please include your name, order number, a brief description of the issue, and photographs of the incorrect item, where applicable.

Please retain the product and its packaging until we have reviewed your request.

Defective Products

If you experience a problem with the product, bottle, closure, or dispensing mechanism that prevents the product from functioning as intended, please contact us at orders@atmoviva.ca within 30 days of receiving your order so that we can evaluate the issue.

Please include your name, order number, a brief description of the issue, and photographs where applicable.

Approved Claims

If your claim is approved, we will provide instructions on the next steps. Depending on the circumstances, we may replace the affected item at no additional cost or provide a refund. If a return is required, we will provide return shipping instructions.

Replacements or refunds are not available for products damaged after delivery through accident, misuse, improper handling, or improper storage.

Refunds

If we are unable to provide a replacement and a refund is issued, the refund will be made to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at orders@atmoviva.ca.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request provided your order has not yet been prepared for shipment.

Once an order has been prepared for shipment, it can no longer be cancelled.

Last modified: July 20, 2025